Job Description

Essential Purpose To assist in the coordination of all Housekeeping operations on a daily basis and to act on behalf of the Lead Housekeeping Supervisor in his/her absence. To ensure that all departmental policies and procedures are adhered to by all employees at all times. To create and maintain a sense of teamwork, safety, camaraderie, and continuous improvement among all Housekeeping Department staff

Essential Duties

• To conduct and document, as instructed, daily inspection of occupied and vacant guest rooms as assigned.
• To direct, supervise, instruct, delegate and follow-up on all Housekeeping operations on a daily basis.
• To provide consistent and effective training and feedback for all line staff to meet the standards of the Housekeeping Department and Temecula Creek Inn. To follow-up with employees regarding training and to recommend training to Lead Housekeeping Supervisor based upon continuous evaluation.
• To inspect, on a daily basis, all Guest Rooms, Public Areas, and Offices, as needed and/or instructed, to ensure all Hotel and Departmental standards for cleanliness are being met on a consistent basis.
• To ensure all "arrival rooms" are turned over to the Front Desk in a timely fashion.
• To ensure all VIP rooms (arrival and stayover) have been inspected to ensure special attention is provided.
• To prepare all showrooms as needed by Sales to represent Temecula Creek Inn as an attractive place to stay.
• To ensure all regulations regarding safety are strictly enforced at all times.
• To assist with linen, guest supply, laundry, and cleaning supply inventories on a monthly basis. To help prepare orders for timely purchase and delivery.
• To ensure close communication with Engineering Department and to follow-up on work orders and projects scheduled between departments.
• To ensure, on a daily basis, that the Department schedule is accurate for all shifts and to adjust staffing levels based on occupancy, as needed.
• To ensure Laundry operations is at maximum efficiency daily.
• To make recommendations for 90-day and annual evaluation of all line staff and to submit to Lead Housekeeping Supervisor for approval.
• To ensure all Lost and Found Procedures are followed and items logged, inquiries responded to, found items shipped back to owner, and unclaimed Lost and Found items returned to finder, all in a timely fashion.
• To assign and collect all Housekeeping keys in accordance with departmental procedures and to ensure swift follow-up on any discrepancy.
• To maintain the Housekeeping Office in an orderly manner, reflecting the high standards of the Department.
• To maintain accurate employee records at all times and to ensure all appropriate paperwork is forwarded to Lead Housekeeping Supervisor in a timely fashion.
• To develop and maintain a close working relationship with other Hotel Departments.
• To use and encourage guest name usage whenever possible.
• To ensure all Housekeeping employees have the appropriate uniform, in the correct size, and in sufficient number at all times and to coordinate with Human Resources.
• To follow all recycling practices to ensure Temecula Creek Inn maintains its position as an environmentally conscious member of the community.
• To promote & comply with all policies and procedures of Temecula Creek Inn
• To immediately report all suspicious occurrences and hazardous conditions to a manager immediately for investigation and follow-up.
• To always practice safe work habits, to avoid injury to self and others, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To ensure proper handling, storage, and labeling of all hazardous chemicals used by housekeeping employees, in accordance with state and federal regulations.
• To complete all assigned tasks in accordance with all safety procedures as defined by Temecula Creek Inn at all times and without exception.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others.
• To attend all mandatory meetings, as directed.
• To perform other tasks, including cross-training, as directed.

Requirements

Knowledge + Education Previous hotel Housekeeping Supervisory experience helpful. English fluency required; Spanish language ability preferred. Familiarization with OSHA and local Department of Health regulations. Working knowledge of PC, Windows, Word and Excel.

Skills Demonstrated ability to train staff and ensure luxury resort customer service. Good written and verbal communication skills. Ability to organize, plan and manage time efficiently. Ability to analyze problems and deficiencies and devise and implement effective solutions. Must interact with others in a courteous and professional manner at all times. Ability to complete any job function of subordinates as required. Must rely on others to help achieve task completion. Requires meeting tight deadlines for completion of duties and the ability to handle several tasks simultaneously as may be assigned and monitored by multiple Supervisors. Must be able to handle situations where complex decisions must be made with confidence and authority. During the course of completing job duties, conflict with others may occur which will require perseverance and diplomacy. Must be able to adapt quickly to new standards and changes in policy reflecting new and changing situations.

Physical Demands Stands/walks approximately 90% of shift. Sits at desk or in meetings approximately I0% of shift. Bends, stoops, reaches, pushes, and pulls to perform routine job tasks, including personally inspecting guest rooms daily. Uses personal computer during shift. Occasional long hours; some back-to-back shifts. Frequent use of stairs.

Temecula Creek Inn is an Equal Opportunity Employer M/F/V/D