Job Description

Rooms Manager | Rock Creek Resort

Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $70,000 to $75,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact
• Participate in the preparation of the annual department operating budget and financial plans. Monitor budget and control expenses with a focus on labor costs and guest consumed items.
• In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions and participate in revenue management.
• Ensure all credit and financial transactions are handled in a secure manner.
• Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Ensure all guest rooms and common areas are cleaned, vacuumed and properly prepared according to anticipated business volume and hotel/brand standards. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste.
• Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely.
• Manages all aspects of the Revenue Generation.
• Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties.
• Collaborative efforts with the Sales and Marketing Team.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Adjusts rate specials and discrepancies.
• Perform other duties as assigned.
• May also serve as manager on duty.
• Weekends and holidays maybe required.
What You Bring
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, plus 4+ years of related experience, including management experience.
• Strong written and verbal communication skills required.
• Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.
• Strong working knowledge of the hotel’s property management and point of sale systems.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
• Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.