Job Description

**Job Summary:**

Lake Blackshear Resort & Golf Club is seeking a Rooms Manager to join our leadership team. Reporting directly to the General Manager, the Rooms Manager will oversee the efficient operations of the Front Desk, Night Audit, Housekeeping, and Guest Service areas. The role involves ensuring the highest level of hospitality and service for guests, maintaining high occupancy rates, and effectively managing expenses.

**Qualifications:**

To excel in this role, individuals must be capable of satisfactorily performing each essential duty. The ideal candidate will possess the necessary knowledge, skills, and abilities. Reasonable accommodations will be considered for individuals with disabilities.

**Responsibilities:**

- Facilitate smooth check-in and check-out processes for all types of accommodations including cabins and campground sites.

- Establish and uphold credit procedures to minimize bad debt and rebates.

- Manage equipment and supply inventory.

- Oversee the Property Management System (PMS) and address technical or operational issues.

- Coordinate with sales and reservations to ensure accurate guest room rates.

- Collaborate with Housekeeping to manage room assignments for check-ins.

- Schedule and attend department representation for pre-con meetings.

- Manage group room blocks, billing for VIPs, and special requests.

- Track special corporate accounts for productivity and value.

- Ensure adherence to Accounting policies and procedures.

- Establish standards and procedures for Front Desk and Guest Service associates' work.

- Plan work schedules to maintain service levels.

- Monitor and achieve budget expectations for Front Desk and Housekeeping operations.

- Expedite Purchase Orders per proper procedures and budget constraints.

- Supervise Front Desk and housekeeping staff, including hiring, training, and performance evaluations.

- Provide comprehensive training and a positive work environment for associates.

- Deliver exceptional guest service in line with established standards.

- Uphold and enforce team member handbook guidelines.

- Safeguard Resort assets and maintain a safe, sanitary environment.

- Perform other duties as assigned by the General Manager.

- Assign duties, review work for accuracy, and ensure compliance with policies and procedures.

**Supervisory Responsibilities:**

The Rooms Manager will supervise a team of 10-15 employees, carrying out supervisory duties in line with the organization's policies and relevant laws. Responsibilities include recruitment, training, work assignment, performance evaluation, conflict resolution, and problem-solving.

**Education and/or Experience:**

Candidates should hold a fifth-year college or university program certificate, or possess two to four years of related experience and/or training. An equivalent combination of education and experience will also be considered.

**Computer Skills:**

Proficiency in hotel operations software and robust computer skills are required for this position.

We offer a competitive compensation package, including a comprehensive benefits package with health, dental, and vision insurance, paid time off, holiday pay, complimentary meals per shift, free golf privileges, a 401(k) retirement plan with a company match, and additional perks. Apply online today!