Job Description
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
A Guest Service Supervisor, also known as a Front Desk Supervisor, is responsible for managing the daily operations of the front desk in hospitality settings such as hotels or resorts. They supervise front desk staff, ensure smooth check-in and check-out processes, handle guest inquiries and complaints, and maintain high standards of customer service. This role also involves training team members, coordinating schedules, and ensuring guests have a positive and efficient experience from arrival to departure.
Job Requirements
• Strong leadership and team management skills
• Excellent customer service and conflict resolution abilities
• Attention to detail and problem-solving skills
• Understanding of cashiering procedures and basic accounting principles
• Knowledge of hospitality standards and guest experience expectations
• Flexible availability, including evenings, weekends, and holidays
• Ability to train, coach, and motivate team members
• Commitment to delivering high-quality or luxury guest experiences
Job Duties:
• Conduct training for Guest Service Agents and Night Audit team members, and actively support onboarding of new hires
• Supervise front desk operations during shifts, ensuring all procedures and policies are followed
• Provide ongoing support and guidance to team members in their daily tasks
• Maintain and manage front office supply inventory
• Ensure delivery of consistent, high-quality (luxury) guest service standards
• Handle and resolve guest concerns promptly and professionally
• Assist Guest Service Agents as needed to ensure smooth operations
• Review daily cashiering reports, identify discrepancies, and follow up accordingly
• Support room assignments, including verifying guest preferences, special requests, and VIP arrangements
• Build strong interdepartmental relationships and promote effective communication across teams
• Perform additional duties as assigned
Job Benefits
• Rewards & Recognition
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
