Job Description

Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.

The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.

Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.

Rooms Division Manager (Season 2026)

At Santa Marina, a Luxury Collection Resort, Mykonos, every guest experience is thoughtfully curated, where genuine hospitality, attention to detail, and personalized service come together to create unforgettable moments. Behind this seamless journey stands a leadership team dedicated to excellence, collaboration, and the continuous elevation of luxury hospitality standards.

As Rooms Division Manager, you will hold a key leadership role within the resort, overseeing the entire guest journey while ensuring operational excellence across front office, guest relations, housekeeping and villas operations. This is a highly visible, guest-facing position that combines strategic oversight with a strong on-floor presence, inspiring teams and shaping a culture where emotional intelligence, professionalism, and authentic care define every interaction.

The role is based on-site at Santa Marina Mykonos during the operational season and transitions to our Head Office in Athens during the off-season, supporting strategic planning, preparation, and operational alignment for the upcoming season.

Key Responsibilities

• Guest Journey Architecture: Directly oversee the end-to-end guest journey, from airport transfers and the Porte Cochere welcome to Concierge, Guest Relations, and the final farewell, ensuring a flawless 360-degree service cycle.
• Legacy Relationship Management: Act as the primary point of contact for our multi-year repeating guests, fostering the deep personal bonds and "homecoming" atmosphere that define Santa Marina’s loyalty.
• Strategic Conflict Resolution: Resolve complex guest scenarios with high-level diplomacy, balancing uncompromising guest satisfaction with the reputational interests of the company.
• Performance & Revenue: Drive RevPAR and upselling strategies while maintaining daily monitoring of Marriott digital guest metrics (GSS). Responsible for achieving all KPIs in alignment with global brand standards.
• Housekeeping Operations: Partner with the Housekeeping Manager to mentor the team and streamline complex operations and administration. You will mandate rigorous "zero-defect" inspections and maintain a meticulous eye for detail that extends from the guest’s pillow to the cleanliness of the storage corridors.
• VVIP & Villa Command: Provide strategic supervision for the Villas Complex. You will lead a dedicated team to deliver a private, personalized experience for our high-spending UHNW clientele.
• Audit & Asset Stewardship: Full accountability for BSA and LQA audits. You will own the end-of-season snagging process, winter maintenance lists, and the final re-checking of all assets before opening.
• Back-of-House Discipline: Maintain impeccable standards in inventory management and the organization and cleanliness of all storage areas.

Requirements

• Proven experience in a similar leadership role within a luxury or ultra-luxury hospitality environment
• Excellent knowledge of the English language is mandatory
• Computer literacy and familiarity with hotel management systems and reporting tools
• Demonstrated expertise in managing high-profile guest experiences
• Strong leadership presence with the ability to inspire, mentor, and develop multidisciplinary teams
• Exceptional guest engagement, communication, and conflict-resolution skills
• Strong organizational and analytical skills with the ability to balance operational and administrative responsibilities
• Legal eligibility to work in Greece