Job Description

Join the iconic Mayfair Adelaide as we embark on an exciting new chapter!

Nestled in the heart of Adelaide’s vibrant CBD, the elegant Mayfair Hotel is entering a new era of excellence — having joined the IHG Hotels & Resorts family in December 2025, the hotel will undergo a brand evolution to become Kimpton Mayfair Adelaide in Q3 2026. Known for its timeless charm, boutique luxury, and exceptional service, the Mayfair offers guests a truly memorable stay just moments from Rundle Mall, Adelaide Oval, and the city’s best dining and cultural attractions. This is an exciting opportunity to be part of the transformation journey as we blend the Mayfair’s distinctive character with IHG’s world-class systems, career pathways, and global standards of hospitality.

We are now seeking a commercially astute and guest-focused leader to join our team as Rooms Division Manager The ideal candidate will be a dynamic leader with a proven track record in providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel’s luxury positioning.

A little taste of your day-to-day

Every day is different, but your key responsibilities will be:

• Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning

• Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes

• Play a key leadership role in the hotel’s rebrand, embedding new brand standards, service culture and operational frameworks

• Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration

• Oversee the end-to-end guest journey, ensuring personalised service delivery, strong VIP management and effective service recovery

• Manage and optimise outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets

• Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience

• Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners

• Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls

• Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence

What we need from you

This role is pivotal to the success of our hotel and operations in a highly competitive market, so to see this through we’re looking for a talented professional with the perfect blend of strategic vision, service excellence, operational expertise and people leadership.

In addition, you will possess:

• Demonstrated experience in a senior Rooms Division, Front Office or Operations leadership role within a hotel environment, with accountability for both guest experience and financial performance

• Strong commercial acumen, with the ability to drive revenue outcomes (occupancy, ADR, upselling) and manage departmental profitability

• Proven leadership capability, with experience building high-performing teams and embedding a culture of service excellence, accountability and continuous improvement

• Experience leading through change or transformation, with the ability to engage and align teams during periods of operational or brand transition

• Strong understanding of luxury or upper-upscale service standards, with the ability to translate brand expectations into exceptional guest delivery

• Exceptional guest experience mindset, including experience managing VIP guests, personalised service and complex service recovery

• Experience managing or overseeing outsourced service providers (ideally housekeeping), highly regarded

• Excellent stakeholder management and communication skills, with the ability to build relationships across owners, corporate teams and external partners

• Tertiary education within Hotel or Business Administration or related field (preferred)

• Full Australian Working Rights without restriction

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting change period for the hotel, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.