Job Description

A Stylish Orange County Stay — Close to the Action. Away from the Crowds.

Hotel Fera, a DoubleTree by Hilton, is a boutique-inspired lifestyle hotel in the heart of Orange County. Just minutes from Disneyland® Resort, Angel Stadium, the Honda Center, the Anaheim Convention Center, Chapman University, and John Wayne Airport, Hotel Fera offers stylish accommodations, locally inspired dining at The Peel Craftbar & Kitchen, handcrafted Starbucks® coffee and grab-and-go favorites at K2 Koffee KITCHEN, an outdoor pool, pickleball courts, and more than 30,000 square feet of flexible indoor and outdoor meeting and event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

The Rooms Division Manager in Training (MIT) program is designed to develop future hotel leaders through hands-on operational experience and leadership development within all areas of the Rooms Division. In this role, you will rotate through Front Office, Housekeeping, FERA Connect, Laundry, and other operational departments while gaining exposure to financial management, service excellence, strategic planning, and team leadership. You'll warmly welcome our guests and provide exceptional service throughout their stay. You and the team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Participate in a structured leadership development program focused on all Rooms Division operations.
• Learn and support daily operations within Front Office, Housekeeping, Guest Services, Laundry, and related departments.
• Assist department leaders in maintaining operational efficiency, service standards, and guest satisfaction.
• Participate in operational walkthroughs, room inspections, quality audits, and service evaluations.
• Monitor guest service metrics and assist in implementing continuous improvement initiatives.
• Review guest feedback, surveys, online reviews, and service scores to identify trends and opportunities.
• Assist with guest recovery efforts and service resolution processes.
• Support leadership in responding to guest concerns and escalated service situations.
• Participate in initiatives that enhance guest satisfaction and loyalty.
• Assist with coaching, training, and mentoring associates throughout the Rooms Division.
• Learn performance management, employee engagement, and succession planning practices.
• Develop leadership skills through project ownership and cross-functional collaboration.
• Budgeting, forecasting, payroll controls, labor management, and expense management processes.
• Assist with analyzing operational reports and key performance indicators.
• Gain exposure to monthly financial statements and departmental operating results.
• Support cost-control initiatives while maintaining guest satisfaction and service standards.
• Learn revenue optimization and productivity management principles.

Compensation: $29/hour

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 2-years combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PEP is preferred