Job Description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit. Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a love of art and a passion for elevated guest experiences, the environment offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

We are now seeking an experienced Rooms Division Manager to lead our Front Office and Housekeeping teams, ensuring every guest journey is seamless. memorable and delivered with genuine warmth.

Reporting directly to the Hotel Manager, this is a senior operational leadership role with responsibility for driving service standards, team performance, rooms efficiency and the overall guest experience across the rooms division.

The Role

As Rooms Division Manager, you will bring together the energy of Front Office and the precision of Housekeeping to create a connected, consistent and elevated guest experience.

You will be a visible and engaging leader who thrives in a fast-moving hotel environment, balancing operational excellence with people leadership, commercial awareness and a passion for service.

Your key responsibilities will include:

• Leading, coaching and developing the Front Office and Housekeeping teams
• Driving exceptional guest experiences from arrival through to departure
• Overseeing rooms operations, occupancy flow, guest feedback and service recovery
• Ensuring presentation, cleanliness and brand standards are consistently achieved
• Working closely with the Hotel Manager and senior leadership team to support hotel performance
• Managing labour, productivity, costs and operational efficiencies across the division
• Building a collaborative team culture where people feel supported, accountable and inspired
• Ensuring compliance with health, safety, security and company procedures

About You

You are an experienced rooms leader who understands the rhythm of a busy luxury hotel and knows how to bring teams together to deliver exceptional outcomes.

You will bring:

• Proven experience in Rooms Division, Front Office and/or Housekeeping leadership within a luxury, lifestyle hotel environment
• Strong operational knowledge across both Front Office and Housekeeping
• A calm, confident and hands-on leadership style with a strong investment in people
• Excellent communication, problem-solving and decision-making skills
• A genuine passion for guest experience and team development
• Strong financial and commercial awareness
• The ability to lead with energy, consistency and care
• Experience in an upscale, luxury or lifestyle hotel environment is essential
• To be considered for this opportunity, you will be an Australian resident, citizen or hold a valid long-term visa with full working rights in Australia. Unfortunately, sponsorship is not available for this role.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• Relocation support package
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

If you are ready to lead with purpose, elevate rooms operations and help shape memorable guest experiences, we would love to hear from you.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.