Job Description

As a Rooms Division Intern, you will be at the heart of the hotel’s operations. This role is designed to provide a 360-degree view of the Rooms Division, rotating through the Front Office and Housekeeping departments. You will learn to deliver IHG’s signature service while ensuring that every guest enjoys a seamless and memorable stay.

Key Responsibilities:

1. Front Office & Guest Services

• Assist with the guest check-in and check-out process using the hotel’s Property Management System (PMS).
• Provide a warm welcome to guests, managing inquiries and providing information about hotel facilities and local attractions.
• Handle guest requests and complaints with empathy, ensuring a swift and professional resolution.
• Support the Concierge and Guest Relations teams in creating personalized experiences for VIP guests and IHG One Rewards members.

2. Housekeeping & Heart of House

• Gain insight into the daily operations of the Housekeeping department, including room inspections and quality control.
• Coordinate with the maintenance team to ensure all guest rooms meet IHG’s high standards of cleanliness and functionality.
• Assist with inventory management and the distribution of linens and guest amenities.