Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Rooms Controller

Kalahari Resorts & Conventions is seeking a Rooms Controller. In this role, you will act as the primary liaison between Front Desk and Housekeeping, ensuring accurate room status, efficient room turnover, and clear communication throughout the day. You will monitor room availability, housekeeping progress, and arrival queue for arriving guests to help ensure rooms are ready and available when needed.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure accurate room status, timely room turnover, and seamless communication between Front Desk and Housekeeping. By coordinating priorities and keeping teams aligned, you will help minimize guest wait times and ensures rooms are ready when needed.

Key Responsibilities

• Serve as the primary liaison between Front Desk and Housekeeping, ensuring clear and timely communication.
• Monitor and maintain accurate room statuses, identifying discrepancies between Versa and actual room conditions.
• Track Housekeeping progress and prioritize room turnover based on arrivals, availability, VIPs, groups, and special requests.
• Identify and communicate room delays, maintenance issues, inventory concerns, and conditions that may impact arriving guests.
• Ensure cleaned and inspected rooms are released promptly to maximize room availability.
• Monitor room moves, early arrivals, late check-outs, extensions, and other activities affecting room inventory.
• Provide regular updates to Front Desk, Housekeeping, and Rooms Division leadership to support efficient daily operations.
• Assist other Rooms Division departments as needed while maintaining a professional, proactive, and team-oriented approach.

What We’re Looking For

• Previous hotel or Rooms Division experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and ability to identify room-status discrepancies.
• Ability to work effectively with Front Desk, Housekeeping, and other departments.
• Knowledge of Versa, Hotsos, Excel, Outlook Email or similar hotel systems preferred.
• Preferred bilingual in both Spanish and English.
• Must be able to work long hours including weekends and holidays.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.