Job Description

The Room Back of House Supervisor will report directly to the Director of Housekeeping and is responsible for the overall production output for the assigned shifts. The position is also responsible for shift efficiency, Quality Control, Safety, and the overall supervision of the shift's workforce.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage overall daily operations of the laundry department.
• Supervises work performed in the facility areas including receiving, cleaning, and distribution of laundry.
• Supervises schedule adherence, assigns work, appraises and motivates for performance.
• Assist housekeeping managers and Director of housekeeping in enforcing policies, procedures, rules, and regulations as per hotel standards.
• Responsible for proper handling of customer linen and valet (dry-clean and pressing) and establishes standards and procedures to ensure quality of work performed
• Must effectively communicate business expectations to all team members.
• Manages assigned teams by effectively developing, mentoring, and assessing the performance of staff.
• Maintains a safe and clean work environment; report any accident, incident, or safety issues to the loss prevention team and Director of housekeeping.
• Advises management with hiring and termination procedures, and performance evaluations as needed.
• Provides daily information for daily, weekly and monthly operating reports
• Ensure quality controls are in place for all linen processes, procedures and standards.
• Ensuring the washing of linen and uniform as per standard.
• Coordinating with the Engineering Department about their routine maintenance of the equipment.
• Coordinate with the maintenance team for outstanding repairs of machinery
• Record and monitor laundry cost.
• Oversee the laundry equipment preventive maintenance program.
• Should be familiar with computers and hotel applications.
• Inspects all uniforms daily for replacement and damage and have filters of communication with all mangers in the hotel.
• Oversee the loading of carts and place accurately as per proper regulations and standards.
• Oversee in getting filled linen carts to designated areas for proper transport and inventory.
• Ensure linen and laundry supplies are ordered and controlled in line with budgets
• Ensure that linen and uniforms are properly stored and recorded following monthly inventories.
• Ensure that the proper procedure is followed when linen or uniform needs to be discarded.
• Ensure that all uniforms are ready for special events as well as for any seasonal events.
• Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying/washing.
• Issue uniform to all employees and maintain uniform records in any of the computer systems hotel is using for tracking and inventory.
• Manage guest service issues quickly and effectively.
• Performs other duties as assigned and able to carry out any other reasonable task set by the hotel management.
• Provide other duties and services as assigned by the Director of housekeeping.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• High School Diploma is preferred.
• 1 year of experience in Hospitality or similar role.
• Housekeeping supervisory or related job experience is preferred.
• Must be able to read, write Basic English and know simple addition, subtraction, multiplication, division etc.
• Ability to use Computer and Microsoft Office a plus
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $16.00 USD - $18.00 USD per hour, plus gratuties.