Job Description

Job Location QBRC - Ocean Shores, WA 98569 Position Type Full Time Education Level High School Salary Range $19.50 - $24.18 Hourly

Travel Percentage None Job Shift Day Shift Job Category Hospitality - Hotel

JOB PURPOSE:

Responsible for the efficient cleaning of guest rooms by the Housekeeping Staff. He/she must ensure that rooms are maintained to set standards of cleanliness and ready for guest accommodations.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Prepare Room Attendants’ daily assignments in the absence of Executive Housekeeper.
• Inspect all rooms assigned to Room Attendants in his/her section of the Hotel on a daily basis.
• Notify Room Attendant of any deficiencies found in the room and note on the attendant’s board. Return Room Attendant to correct deficiencies when applicable.
• Re-inspect corrected room.
• Submit maintenance reports/requests to Engineering Department.
• Confer with Front Office regarding information about discrepant rooms via phone or in person.
• Physically check discrepant rooms to ascertain status.
• Inspect Room Attendant’s cart/sign board at the end of the Attendant’s shift.
• Comply at all times with QBR&C standards and regulations to encourage safe and efficient resort operations.
• Maintain a neat and organized work area.
• Clean guest rooms when needed.
• Enter room status into departmental computer.
• Attend mandatory meetings.
• Adhere to all QBRC Personnel Policies, Title 97, TERO Policies and Procedures, Department Standard Operating Procedures, Internal Controls Policies, Washington State Compact, Title 70, Bank Secrecy Act, Internal Policy.
• Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Management Team.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

While performing these job duties, the employee is regularly required to:

• Frequently lift 50 lbs.
• Continuous repetitive arm/hand and finger movement

ACCESS TO SENISTIVE AREAS

None

WORKING CONDITIONS:

• Work is generally performed in a Hotel Room and Casino setting with exposure to secondhand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.
• Exposure to noise, heat, dust, fumes gases, hazardous chemicals and change in temperatures.

Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

Qualifications

Required:

• Must be 18 years of age.
• High school diploma or equivalent
• One (1) year of supervisory experience
• Two (2) years of progressive housekeeping experience in a hotel or a related field required.
• Ability to professionally deal with difficult situations and people.
• Ability to adjust to schedule changes and cover shifts on short notice.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.

Preferred:

• Six (6) months supervisory experience in a housekeeping department.