Job Description

SUMMARY

Serves meals to guests in their rooms by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes room service orders over telephone and relays orders to kitchen
• Carries all food and beverage items in to go bags or uses serving cart to transport order to room
• Answers questions regarding room service and responds to requests for additional food or drink service
• Provide quality products, excellent service and a friendly atmosphere for all guests
• Perform opening and closing procedures
• Check all stations and supplies for cleanliness
• Stock necessary supplies and set-ups
• Describe specials to guests and take food orders over the phone
• Accurately take down room number, guest name and number of guests to be served
• Delivery to guest rooms; orders for food and beverages
• Operate MICROS Computer System
• Order, check, and set up amenities and follow procedures for their delivery and logging
• Complete all end of shift paperwork
• Maintain proper sanitation, safety procedures, and cleanliness in work areas
• Follow all policies and procedures outlined by Manages and employee handbook
• Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill guest needs and requests
• Attend all mandatory meetings
• Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities
• Must understand and abide by environmental practices of the resort
• Drive company vehicle to deliver amenities to guests outside of immediate hotel/tower building (if 21yrs of age+)
• Other duties as assigned

EDUCATION/EXPERIENCE

• Must be 18 years of age, as required by law
• Must have Valid Driver’s License in order to drive company vehicle (if 21yrs of age+)
• MICROS experience preferred

OTHER SKILLS AND ABILITIES

Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays. Times off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service. Applicant should be self directed, motivated, and outgoing. Applicant must be able to answer multi-line phone and properly record and deliver guest orders.

TYPICAL PHYSICAL DEMANDS

• Some heavy lifting required
• Pushing of heavy cars required
• A lot of walking required

TYPICAL MENTAL DEMANDS

Can be high stress position, can become overwhelming. Position requires calm and collected personality able to be self directed while taking direction. Must be able to multi-task, organize, and prioritize.

WORKING CONDITIONS

• Work environment is mostly indoors, but outside work is also required
• Noise level is usually moderate

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.