Marriott International

Room Service Waiter - Bvlgari Hotel Milano

Marriott International  •  Italian Republic (Onsite)  •  4 hours ago
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Job Description

Follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Main Tasks:

  • Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
  • Notify guests and management of delays in service delivery.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Maintain cleanliness of work areas throughout the day.
  • Record transaction in MICROS system at time of order.
  • Complete all closing reports, including MICROS reports.
  • Take care of amenities and place them in the room according to the guest preferences and hotel standards.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary materials and information; and complete safety training and certifications.
  • Ensure uniform and personal appearance is clean and professional.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Ensure adherence to quality expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.
QUALIFICATION

Essential:

  1. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
  2. Ability to compute basic mathematical calculations
  3. Ability to have basic computer knowledge
  4. Time flexibility

Desirable:

  1. High school graduate, some college
  2. Certification of previous training in liquor, wine and food service
  3. Certification in alcohol awareness program
  4. Ability to communicate in a second language
  5. Wine knowledge

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Bethesda, MD
Year Founded
Unknown
Website
marriott.com
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