Job Description

Room Service Supervisor (f/m/d)

Department: Food & Beverage

Employment Type: Seasonal - Full Time

Location: Switzerland - St. Moritz

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has travelled the world in search of fascinating destinations without ever forgetting its traditions and European heritage. The lavish resorts as well as the stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury when travelling for business or pleasure.

What actually makes a Grand Hotel? It is ahead of its time, it creates traditions and cultivates them. Would you like to develop your own traditions and strengthen our positioning as a sporty, welcoming and refreshingly uncomplicated 5-star hotel?

Then we are looking for you for the coming summerseason 2026 as a Supervisor in Room Service!

Key Responsibilities

Your motto is to be a perfect and endearing host to every guest. Together with the entire service team, you will ensure the culinary experience of our guests in our Room Service Outlet.

Your main tasks include:

• Coordinating with Waiter/ Waitress & Minibar Attendant.
• Responsible for taking orders by phone and correct booking in POS communication to service and kitchen.
• Active explanation and sale of all food/drinks offered as well as offering alternatives.
• Monitoring of utilities, supplies and removal of waste.
• Ensuring that the workplace and its surroundings are always kept clean and organised.
• Organising and carrying out preparation and follow-up tasks.
• Dealing courteously and efficiently with guest enquiries and complaints and reporting to supervisor(s).
• Competent use of the POS system to the level of training required in the department.
• Support with stocktaking of products and work equipment.
• Supervision of service and taking over instructions for the team.

Skills, Knowledge and Expertise

• Completed training in a comparable hotel and professional experience in upscale gastronomy
• Several years of experience in a similar position
• In addition to your impeccable appearance and well-groomed appearance, you impress with your natural charm, communication skills and knowledge of human nature
• Ability to work under pressure, flexibility and very high quality awareness
• Structured and organised way of working
• Great interest in team-oriented work
• Very good knowledge of German and English; any other language is an advantage

Benefits

• Live and work in the heart of the Engadine Alps
• A wide range of creative opportunities
• Pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski Hotels
• Staff accommodation in the immediate vicinity of the hotel incl. washing facilities, fitness & communal room and a wide range of meals in our staff restaurant. Laundry facilities, fitness & communal room, kitchen and a wide range of meals in our staff restaurant
• Free use of the in-house daycare centre to look after employees' children
• Monthly employee activities such as ski, snowboard and cross-country skiing courses, hiking excursions, spa evenings and German courses
• Internal ‘Feel Good Committee’ to help shape all welfare issues