Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy delivering thoughtful, detail-oriented service, we invite you to grow with us.

Why This Role Matters

The Room Service Server plays an important part in creating the kind of stay guests rave about, bringing comfort, convenience, and a personal touch right to their door. This role matters because you help transform a simple meal into a relaxing, memorable in-room experience that reflects the hotel’s commitment to exceptional hospitality. By delivering orders with care, professionalism, and attention to detail, you ensure guests feel valued and well taken care of throughout their stay. Your ability to provide warm, seamless service directly enhances guest satisfaction and helps shape the overall impression of the property in a meaningful way.

What You’ll Do

• Deliver prompt, polished in-room dining service with attention to presentation
• Answer menu questions and provide knowledgeable recommendations by phone
• Ensure responsible alcohol service and verify guest identification
• Maintain sanitation, safety and cleanliness standards throughout service
• Provide friendly, professional interaction with guests and team members

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• Strong communication skills with a warm, professional guest-service approach.
• Ability to deliver items with care, attention to detail, and polished presentation.
• Excellent time-management skills to ensure prompt and efficient service.
• Ability to work independently and stay organized while managing multiple orders.
• Strong problem-solving skills and the ability to respond calmly to guest requests.
• High level of professionalism, reliability, and personal accountability.
• Ability to maintain cleanliness and follow all sanitation and safety guidelines.
• Comfortable navigating guest floors, carrying trays or items, and working in a fast-paced environment
• High school diploma or equivalent experience or training required.
• Previous experience in hospitality, food service, or customer service preferred.
• Familiarity with basic food handling & sanitation practices.
• High volume and/or fine dining experience preferred.
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.
• Able to carry, pull, push weight up to 40+ pounds with or without assistance.
• Availability to work nights, weekends and holidays as needed.