This position is responsible for the transportation and serving of food and beverage items to and from the guests via the room service operation and its related functions at the Hershey Lodge.
Job Duties (Duties marked with an asterisk are essential functions of this job):
Arrange room service carts in a professional and appealing manner*
Maintain an adequate amount of room service supplies*
Maintain a complete knowledge of menu and all related menu items*
Understand the room service process to be able to direct the guest and answer any questions*
Complete fundamental mathematics
Operate the Point of Service System and handle guest concerns and questions in a thorough and professional manner*
Serve and handle alcoholic beverages*
Deliver guest food orders and amenities*
Perform other duties as assigned
Qualifications:
Must be at least 18 years of age or older
Must successfully complete RAMP training by passing the required test within the established probationary period
Knowledge, Skills, and Abilities:
Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions
Must be responsible for cash, credit card, and room charge handling
Must demonstrate complete organizational skills both in paperwork and work area
Must be able to communicate effectively to co-workers and other staff
Ability to work in a fast pace environment 50% of the shift
Job Demands:
This is a part-time year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs
Primarily 1st shift. Flexible shifts to include evenings, weekends, and holidays
Must be able to stand, bend, stoop and push up to 40 lbs
Must be able to work in a safe and professional manner
This is a union position and the working schedule will be based on union seniority. Candidates must be able to meet schedule requirements which will most likely include evening and weekend hours
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Welcome to Hershey Entertainment & Resorts Company (HE&R), an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Bears American Hockey League team, Hershey Lodge, and numerous restaurants. HE&R is a sought-after employer where our team members have fun, are welcomed for their differences and get to work in historic settings with the smell of chocolate in the air. Our team-focused and service-oriented culture is paramount to our success. We are a community-minded, family-focused organization that strives to deliver memorable experiences to guests and employees alike. With a robust Training & Development program, welcoming environment for all team members, enviable perks and 'sweet' working environments, we invite you to visit www.HersheyJobs.com to apply for a position with us!
HE&R is a privately held company founded in 1927 when our founder, Milton S. Hershey, separated his chocolate manufacturing operations from his other businesses. Our nearly 1,750 full-time and more than 7,000 seasonal/part-time employees share a common goal of upholding the legacy of our founder while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others.
OUR CORE PURPOSE:
Hershey Entertainment & Resorts Company is proud to help fulfill the dream of our founder, Milton S. Hershey, by providing value to Milton Hershey School® in its mission of helping students lead happy, healthy, and fulfilling lives - just as Mr. Hershey wanted. Learn more at www.MHSKids.org.
