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Room Service Associate
Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service.
Department: Food and Nutrition
Hours: Part-Time, 20 hours a week required
Required: Food Handlers within 90 days of hire
Pay: Based on experience, starting at $16.14 an hour
$500 sign on bonus
Responsibilities
Assists in restocking coolers, plates, flatware, cups, etc, Assists wherever needed in the Room Service operation – taking patient meal orders, etc., Confirms the patient’s identity by checking ID badge and verifying patient name and date of birth, Delivers guest trays and collects payment., Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet., Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines., Ensures “Always Very Satisfied” service. Uses good judgment in addressing / resolving any patient complaints, Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes., Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available., Maintains a clean, safe and sanitary work environment as established by all regulatory agencies., Maintains a friendly and cheerful demeanor at all times while on duty., Records and monitors all quality control indicators., Returns soiled trays after meal service from soiled cart., Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting.
Requirements
Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln
Compensation
Estimated Compensation Range
$16.14 - $24.21
Pay based on experience
Sarah Bush Lincoln is a prominent non-profit healthcare organization located in downstate Illinois. It operates a two-hospital system, consisting of Sarah Bush Lincoln based in Mattoon, IL which has 150 beds, and SBL Fayette County Hospital based in Vandalia, IL, with 25 beds. The healthcare system also operates more than 57 clinics spread across a 10-county area and stand-alone surgery centers in Mattoon and Effingham, regional cancer center and hospice house. Decisions are made locally which gives the Health System the agility to respond quickly to changing markets.
The organization employs nearly 3,500 people, including a medical staff of approximately 250 members. SBL is known for its contemporary facilities and commitment to providing advanced equipment and services for diagnosis and treatment. Sarah Bush Lincoln has an expanding robotics program, which showcases its dedication to adopting innovative technologies.
The staff at Sarah Bush Lincoln is highly engaged as reflected in the most recent Press Ganey Employee Engagement and Safety Survey. The organization is Magnet designated, which recognizes excellence in nursing. SBL supports career growth, which provides employees with various education funding opportunities.
Beyond its medical facilities, Sarah Bush Lincoln plays an integral role in the community. It actively participates in various activities that promote health, wellness, education, economic development, and housing. The involvement demonstrates the organization’s commitment to the overall well-being and development of the communities it serves.
