Job Description

Why Work at The Elmore Hotel?

At The Elmore Hotel, we deliver boutique luxury with a Texas twist in Dallas’ vibrant Southlake district. Featuring sophisticated accommodations, refined dining, and elegant event spaces, our hotel is designed for unparalleled comfort and hospitality. Curators at The Elmore Hotel enjoy working in an upscale, service-driven atmosphere that values excellence, innovation, and personalized guest experiences.

DEPARTMENT: Housekeeping

REPORTS TO: Executive Housekeeper

STATUS: Non-Exempt

About Our Company

We are experts in lifestyle, boutique hotels and restaurants. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!

Responsibilities

• Inspect, keep track and provide feedback on staff performance to Housekeeping Management.
• Support staff according to the staffing guides and occupancy rate.
• Ensures an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets.
• Monitor the progress of housekeeping curators each day: ensure associates are adequately trained, familiar with company policies and procedures, cleaning to standards, finishing in a timely manner, comfortable with their job, etc.
• Make sure employees have received quality control training as needed. Enforce correct use of chemicals and equipment as trained. Check all cleaning aids and equipment, ensuring compliance with hotel safety guidelines.
• Support daily special cleaning projects for room attendants.
• Assist and support linen handling such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
• Ensure that ready rooms are being reported to the front desk by 10:00 am and steadily throughout the day. All rooms are reported by 4:00 pm regularly.
• Comply with and ensure compliance with key security procedures.
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• May perform duties of Room Attendant if staff levels require additional support.

Requirements

• High school diploma or equivalent required.
• Computer skills and experience with Word and Excel.
• Previous housekeeping and room inspector experience.
• Must have an aptitude for guest services and have a positive attitude.
• Must be able to work a flexible schedule, including weekends and holidays.

Physical Demands:

• Required to stand and walk for up to 8 hours per day.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, handle or feel; use of hands and arms to reach.
• Occasional requirement to lift or move upwards of 25 pounds.