Job Description
Job Location: Hotel - Tuolumne, CA 95379
Position Type: Full Time
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- - - SUMMARY: Responsible for inspecting Guest rooms that have been cleaned by Guest Room Attendants in an impressively safe, efficient, professional and friendly manner consistent with the Hotel policies and procedures.
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- - - Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
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- - - - Receives and reviews room assignments, type of cleaning required, keys and supplies from Hotel Housekeeping Management.
- - - - Enters Guest rooms following access procedures--ensuring vacancy before entering.
- - - - Inspects linens and towels, beds, bathrooms, floors, windows, mirrors, and walls.
- - - - Performs quality checks on the television, telephone, heating/air conditioning and lights.
- - - - Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures.
- - - - Completes required Hotel Housekeeping paperwork and checklists to report cleanliness and condition of each assigned area.
- - - - Responds promptly to requests from Guests and other departments and immediately resolves housekeeping requests and complaints by Guests.
- - - - Gives timely feedback to Team Members regarding Guest room cleaning deficiencies in a pleasant and professional manner.
- - - - Provides accurate and unbiased input to Supervisor/Manager on Team Members performance observation for recognition or coaching opportunities.
- - - - Answers inquiries about Resort services and events, directions, local attractions, etc.
- - - - Promptly reports any incidents of Guest dissatisfaction or unusual matters of significance to Supervisor/Manager so that corrective action may be taken.
- - - - Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
- - - - Promptly reports emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to Hotel Housekeeping Management.
- - - - Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.
- - - - Ensures all communication containing Tuolumne Band of Me-Wuk Indians, TEDA, Inc., Black Oak Casino Resort and Guest information is consistent with privacy policies and practices.
- - - - Performs other duties and attends to special projects as assigned.
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Qualifications
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- - - Mandatory Requirements:
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- - - - Must possess a high school diploma, G.E.D., or equivalent.
- - - - Must be at least 18 years old.
- - - - Must complete Blood Borne Pathogen training.
- - - - Three (3) or more years of experience in a high quality Housekeeping environment in the hospitality industry as well as existing knowledge of common industry terms and practices preferred.
- - - - Must be able to understand and provide friendly Guest Service.
- - - - Must be able to understand and comply with proper use of cleaning equipment, supplies, cleaning techniques, procedures and hotel standards.
- - - - Must be able to operate a clock radio, lamp, coffee maker, phone, TV and other guest room equipment.
- - - - Must be able to complete assigned rooms, identify and investigate issues and resolve basic matters in a timely manner.
- - - - Must give strong attention to detail and possess excellent organizational and time management skills.
- - - - Must be able to work in a fast paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
- - - - Must be able to communicate proficiently in English.
- - - - May be required to possess and maintain a valid California driver license and Black Oak Casino driver’s permit.
- - - - Must be able to pass a mandatory drug test and background check.
- - - - Must provide evidence of employment eligibility in the U.S.
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- - - Physical Demands:
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- - - - Must be able to lift 50 pounds and occasionally more with assistance.
- - - - Must be physically able to perform all job requirements.
- - - - The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
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- - - Work Environment:
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- - - - The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
- - - - Potential exposure to infectious diseases.
