Job Description

Your wit is as legendary as your sense of hospitality.

The Room Division Supervisor takes a dynamic approach to ensuring the smooth operation of the front desk, breakfast service, and banquet activities. Excelling at handling challenging situations and responding quickly to unexpected events, they consistently maintain an outstanding level of service and ensure that every team member upholds the same high standards.

WHAT YOU'LL DO

• Ensure the smooth operation of the front desk, laundry, housekeeping, and banquet services.
• Plan arrivals, including returning guests and VIPs, to ensure they enjoy a personalized stay.
• Coordinate daily accommodation operations, liaise with other departments including individual and group reservations, and ensure that our high service standards are consistently maintained.
• Support team members in the performance of their duties and contribute to their professional development.
• Maintain a regular presence in service areas to ensure that our commitment to aesthetics is reflected throughout the property and that all health, safety, hygiene, and sanitation regulations are respected.
• Communicate continuously with other departments to ensure seamless coordination of guest service activities, including inventory management during peak periods.
• Serve as a resource person for the team in handling guest complaints, promoting service excellence, and responding to emergency or crisis situations.

WHAT YOU'LL BRING

• Diploma in Hotel Management, an asset
• Minimum 2 years' management or supervisory experience in a hotel context
• Leader capable of inspiring, motivating and mobilizing teams
• Ability to put yourself in the guest's shoes and understand their feelings and concerns
• Quick and effective management of requests and problems
• Tolerance of unhappy or stressed guests
• Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we can't wait to hear from you!