Job Description

The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping, VIP, casino marketing, group reservations, sales, room’s revenue, and the front office.

• Handles inventory, room maintenance, room communication, out of order rooms

• Provides quality guest services that include facilitating Maximo work order, Ivy inquiries, and answers internal and external calls throughout their shift, transmitting and receiving messages

• To be thoroughly acquainted with all the room types

• Be familiar with reservations, rooms control and basic room inventory

• Must have complete understanding of retaining the house, boxing and unboxing

• Manage room’s inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership

• Complete back- to-back reservation extensions for day of extensions

• Maintain accuracy within accommodation availability

• Be familiar with all the SOP’s relating to the front office operations, adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, hygiene, health and safety

• Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management

• Perform other job related duties as assigned by management

• Exemplifies our core values, family style service, our mission and vision

• Exemplifies our DEI (diversity, equity, inclusion) culture

• Perform other job related duties as assigned

• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Ability to perform basic math functions; use ten-key and computer equipment; maintain effective working relationships with staff; deal effectively with the both internal and external guests; work flexible hours
• LMS knowledge is preferred
• Previous experience of related experience in a hotel or related field preferred.
• Skill in decision-making
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Must be able to respond to visual and aural cues

• Must have manual dexterity to operate all office equipment

• Must be able to maneuver around office and property

• Must be able to lift and carry up to 30 pounds

• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job

• Office environment may include variable temperature and lighting levels

• Casino environment may include smoke and variable temperature, lighting and noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.