Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Principal Responsibilities

Key Result Areas

• Completely clean up to 15 guest rooms within the designated time in accordance with Company standards.
• Ensure sufficient supplies are available to complete tasks required.
• To communicate with Managers to report challenges or issues.
• Follow all Hotel and Housekeeping policies and procedures.
• Return amenity basket after shifts to B107 (amenities storage closet) and place on shelf.
• Follow in all Hotel emergency procedures.
• Perform other tasks as assigned by Management.

Business

• Report do-not-disturb rooms to the Floor Manager
• Maintain guest privacy and security at all times. Be security conscious.
• Do not open guestroom door for anyone.

Customer Satisfaction

• Being empowered and working with other departments to resolve issues and ensure total guest satisfaction. Having a Can-Do spirit.
• Follow VIP procedures where applicable.
• Engage quests by being welcoming and engaging.

Process Improvement/ Productivity

• Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS and WHMIS.
• Use only chemicals and safety equipment provided by the Hotel.
• Follow in-room cleanliness standards.
• Follow Chelsea Housekeeping grooming policy.
• Follow the instructions of managers.

Academic and Working Qualifications

Working Experience

• Previous experience in Housekeeping is an asset.

• Previous experience in Customer Service also an asset.

Soft Skills

• Team player but also able to work independently
• Professional demeanor
• Guest service specialist
• Organizational and time management
• Detail oriented.

Language

• Able to read, write, speak and understand English ( grade school level)

Physical Requirements

• Available to work all shifts (mornings, afternoons, evenings including weekends).
• Able to stand for long periods of time.
• Must be able to push and or pull a fully loaded jeep on carpet area (approx. 30lb force required)

• Must be able to stand for long periods, bend, stretch, reach and kneel.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/