Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Chateau on the Park Christchurch, a DoubleTree by Hilton team, that’s exactly what you’ll do every time you come to work! Your meticulous attention to detail and commitment to excellence will help create an unforgettable experience for our guests. As a Room Attendant/Houseperson, you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Keep guest rooms spotless: Clean and tidy assigned rooms, including making beds, cleaning bathrooms, dusting, vacuuming, and performing deep cleaning tasks as needed
• Replenish linens and amenities: Replace bed linens, towels, and guest essentials as needed
• Manage supplies: Stock, maintain, and transport the housekeeping supply cart daily
• Delight our guests: Respond to guest requests promptly and courteously
• Manage waste disposal: Dispose of trash and recyclables in designated areas

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Prior housekeeping or room attendant experience preferred, especially in hospitality.
• Ability to maintain high cleanliness and presentation standards.
• Capable of performing physically demanding tasks (e.g., lifting, bending, standing for long periods).
• Courteous and professional when interacting with guests.
• Efficient in completing tasks within set timeframes.
• Works well with housekeeping and other hotel departments.
• Available to work shifts, including weekends and holidays.
• Basic proficiency in English; additional languages are a plus.
• Knowledge of cleaning chemicals and safety procedures.
• Excellent grooming standard.