Job Description

We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

Your Day to Day –

As a Room Attendant – you’ll make sure our rooms, suites, and other areas in hotel, are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done.

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

Keep your supervisor updated on room service progress and alert them to any repairs needed.

Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

Be organized - keep on top of supplies and amenities and always try to minimize waste.

Reunite items with owners – and log any lost and found property.

Look smart – wear your uniform with pride.

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Report, turn in, and/or log all lost and found items according to established procedures.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

May regularly assist with deep cleaning projects.

May have turndown duties.

May assist with other duties as assigned.

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

You’ll might need to bend and kneel to complete some activities.

Literacy skills - reading, writing and basic math skills.

The hourly rate for this role is $16.23 to $19.99.We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?