Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

The Room Attendant will be service-driven, energetic and able to work well in a team environment. Additionally, the Room Attendant will handle the general cleaning of guest rooms, corridors and various other guest areas. Key duties will include the undertaking of special cleaning projects as needed, attending to guest requests promptly and maintaining a clean environment for hotel guests in accordance with our Resort’s Brand and service standards.

Primary responsibilities for the Room Attendant role include but not limited to the following:

• Perform routine housekeeping tasks in guest rooms, including vacuuming, mopping, dusting etc.
• Complete routine turndown services in guest rooms, including emptying trash; removing used room service items.
• Promptly report any deficiencies and maintenance needs in guest rooms.
• Cleaning light fixtures, ceilings and vents, walls, furniture, windows and window coverings, floors etc.
• Assist with special cleaning projects and with laundry as needed.
• Perform skilled tasks as needed such as Rose Petal Turndown and other decorative duties.
• Execute intensive deep-cleaning tasks such as carpet shampooing, floor polishing, window cleaning etc.
• Maintain cleaning supplies, equipment, carts, keep work areas organized and fully stocked.
• Use cleaning chemicals, tools, and equipment safely while adhering to all health, safety, sanitation protocols.
• Timely report of and return of lost and found items for processing.
• Follow all key control procedures.
• Other duties may be assigned as business need demands.

What are we looking for?

• Minimum of 3-4 years of proven experience in hotel housekeeping/room attendant, or directly comparable role in the hospitality industry (luxury, full-service, or upscale hotel/resort experience strongly preferred).
• Housekeeping or Hospitality training Diploma or Certificate required.
• Superior physical stamina and fitness to perform demanding, repetitive tasks—including prolonged standing, frequent bending, stooping, kneeling, twisting, heavy lifting (up to 50 lbs.), pushing/pulling loaded carts or equipment, and continuous movement throughout large property areas for full shifts.
• Fluency in speaking, reading, writing, and understanding English (primary workplace language) with strong verbal and written communication skills to interact professionally with guests, supervisors, and teams.
• Exceptional attention to detail, self-motivation, reliability, punctuality, and commitment to the highest standards of cleanliness, sanitation, and guest satisfaction.
• Positive, upbeat attitude with the ability to thrive in a fast-paced, high-pressure team environment.
• Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends and public holidays required.

Compensation:

CI$6.56

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CI$7.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.