Job Description

Key Responsibilities:

• Clean departure and stayover guest rooms and suites following the established procedures and FORBES/Langham standards. This includes:
  • Removing soiled linen, terry, waste and in-room dining items from guest rooms;
  • Checking all drawers/cabinets/closets for lost and found items and reporting these promptly to the appropriate department;
  • Stripping and making beds, including sofa beds, rollaway beds and cribs, changing bed linen;
  • Cleaning and sanitizing all bathroom surfaces;
  • Dusting all surfaces, including high areas; cleaning and sanitizing all high traffic areas and items/fixtures frequently used by guests (e.g., door handles, light switches, phones, remote controls, etc.);
  • Replacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.);
  • Straightening pillows, furniture, light fixtures, appliances;
  • Wiping all glass and mirror surfaces;
  • Wiping, polishing and removing marks from walls, fixtures and furniture;
  • Thoroughly vacuuming floors, wet mopping the wood sections and tiles;
  • Expediently reporting major cleanliness concerns and updating room status.
• Consistently offer professional, friendly and engaging service. Promptly respond to and fulfil all guest requests.
• Properly and safely utilize the assigned master keys and use all assigned tools, equipment and uniforms.
• Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions.
• Fully and correctly utilize task assignment device (HotSOS) to update room status and prioritize completion of tasks.
• Follow departmental security and safety protocols while on guest floors (e.g., keeping guest rooms secure during cleaning, guest locked out of the room, etc.).
• Use guests’ names consistently and where appropriate. Offer service with poise.

• Other duties as assigned by Supervisor/Manager.

Qualifications:

• Previous housekeeping/cleaning experience, at a 4-5-star hotel/resort preferred.
• Must be able work alone in an established routine.
• Must be able to move objects weighing up to 50 pounds.
• Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests.
• A great attitude is required, with ability to work weekends/holidays.
• Legally authorized to work in the United States.

Pay Range:

• $33.99 - $34.29 per hour

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/