Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
We are seeking a reliable and detail-focused Room Attendant – Self Checker to join our housekeeping team. This role is responsible for cleaning and maintaining guest rooms and public areas to high hotel standards, ensuring cleanliness, hygiene, and presentation requirements are consistently met.
Clean guest rooms, bathrooms, corridors, storage areas and other assigned hotel areas to established cleanliness and presentation standards.
Make beds, replace linen and towels, replenish guest amenities and prepare rooms for arriving guests.
Conduct quality inspections of cleaned rooms before releasing them for occupancy, ensuring rooms meet Accor brand standards.
Carry out scheduled deep-cleaning and routine housekeeping duties.
Report maintenance issues, damage and safety hazards promptly using hotel procedures.
Safely use, clean and maintain housekeeping equipment and cleaning chemicals in accordance with health and safety requirements.
Handle guest laundry and lost property in accordance with hotel procedures.
Maintain housekeeping storerooms and assist with stock control of cleaning supplies and amenities.
Accurately update room status using the hotel's property management systems.
Ensure guest rooms, keys and hotel property remain secure at all times.
Deliver friendly, professional and efficient customer service when interacting with guests.
Previous hotel or commercial cleaning experience will be advantageous.
Excellent attention to detail and commitment to high cleanliness standards.
Good communication and teamwork skills.
A positive attitude with a strong work ethic and reliability.
Ability to work independently with minimal supervision.
Physical ability to perform cleaning duties, including standing, bending, lifting, and repetitive tasks
Flexibility to work rotating shifts, weekends and public holidays.
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms, washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be 6 Earl Street Novotel Queenstown Lakeside
Guaranteed Hours - Full Time minimum 30 hours per week
Hourly rate - NZD $29.10 per hour
Days of Work: Monday to Sunday on a rotating roster, including weekends and public holidays
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
