Job Description

PRIMARY OBJECTIVE OF POSITION:

To provide housekeeping services to all guest rooms according to Langham standards. To provide exceptional quality housekeeping services to enhance the overall guest experience by engaging with guests whenever one is in sight.

RESPONSIBILITIES AND JOB DUTIES:

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing bed linens, which may require lifting bedspreads
• weighing a maximum of 40 lbs.
• Must respond quickly and efficiently to all guest requests.
• Makes up rollaway beds and cribs in a vacated room and notifies housekeeping attendants for them to be properly stored.
• Properly uses, keeps secure and returns the pass key or section master to the Housekeeping Office or Security at the end of every shift. Keeps room key on person at all times while at work.
• Keeps Housekeeping storage areas and butler pantries neat and secure.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout entire room and empty trash
• Replenish amenities, linens, and supplies in guest room.
• Practices chemical safety rules and follows procedures for needles and other hazardous materials.
• Ensures all collateral in room looks brand new.
• Sign for room keys and restock supply bags. Visually inspect room for cleanliness and appearance and signify completion for room.
• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Report all suspicious persons, activities or hazardous conditions to the Security Department.
• Turn in all items found in the employee’s working area to hotel lost and found department.
• Other duties as assigned by supervisor and assist colleagues whenever needed.

PHYSICAL DEMANDS:

• Physical activities include kneeling, crouching, bending, stooping, pushing, pulling, walking, talking, seeing, hearing, bending, handling, feeling, reaching, stretching, grasping.
• Ability to work alone in an established routine.
• Ability to lift and carry objects weighing up to 50 pounds.
• Requires repetitive motion of the hands, wrists, shoulders and back with repeated bending and stooping.

SPECIAL SKILLS REQUIRED:

• Ability to push and/or pull equipment weighing up to 100 lbs.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other employees, as well as guests.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum number of rooms as specified by management.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

EDUCATION REQUIRED:

Any combination of education and experience that provides the required knowledge, skill, and ability.

EXPERIENCE REQUIRED:

Previous luxury housekeeping experience preferred.

LICENSES OR CERTIFICATES:

None needed.

SALARY RANGE:

$21.41 - $26.76/hour

BENEFITS INCLUDED FOR PART-TIME, ON CALL, AND TEMPORARY COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• 401k plan with Roth option (Employer match up to 4% after one year of employment)
• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking

EOE, Including Disability/Veterans

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/