Job Description

The Hotel Burg is looking for a Housekeeping Room Attendant to join our team—someone who is eager to learn about the hospitality industry, thrives in a fast-paced environment, and brings a strong sense of urgency to their work. This non-exempt position reports to the Housekeeping Supervisor and requires strong communication skills, organization, and a friendly, thoughtful approach when interacting with both guests and colleagues.

In this role, the Room Attendant is responsible for keeping guest rooms clean, comfortable, and well-organized. Daily tasks include making beds, changing linens, replenishing amenities, and cleaning floors, as well as reporting any maintenance concerns and assisting guests with basic requests.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.

What You'll Do:

• Cleaning and Organizing: Vacuuming, dusting, sweeping, and mopping floors; cleaning bathrooms and other surfaces; and organizing furniture and amenities.
• Changing Linens and Towels: Replacing bed linens and towels in guest rooms.
• Restocking Amenities: Replacing toiletries, towels, and other room amenities.
• Reporting Maintenance Issues: Reporting any damaged or malfunctioning items in guest rooms to the appropriate department.
• Guest Service: Answering guest questions, providing assistance, and helping guests with small requests.
• Following Procedures: Adhering to hotel safety and sanitation policies and procedures.
• Maintaining a Clean Environment: Keeping hallways and common areas clean and organized.
• Stocking and Organizing Cleaning Supplies: Preparing and maintaining cleaning carts with necessary supplies.
• Assisting with Laundry and Linen: Collecting and sorting dirty linens and towels and possibly assisting with laundry operations.

What You'll Bring to the Table:

• Experience as a Room Attendant or Maid required
• Experience with industrial cleaning equipment and products
• Ability to lift up to 50 lbs.
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organizational skills
• Ability to work as a team to deliver an exceptional guest experience

When You’re Here:

• Be prepared to accommodate varying schedules including nights, weekends, and holidays
• This position will require standing and moving for 90% of the time sometimes in varying temperatures.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships.
• Gifted PTO on Day 1 + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company