Job Description

Position Summary

We’re looking for a versatile, service-minded team member to join the Holbrooke Hotel as a Hybrid Room Attendant & Front Desk Associate. This unique role is designed for someone who enjoys variety in their workday and wants to be cross-trained to support both Housekeeping and Front Desk operations with confidence. The ideal candidate will be scheduled in either role based on business needs and will play a key part in delivering the warm, polished guest experience we’re known for.

• A flexible, reliable team player who enjoys learning multiple roles
• Strong attention to detail and pride in maintaining high standards
• Excellent communication and guest-service skills
• Ability to work weekends (required)
• Someone who thrives in a dynamic, historic boutique hotel environment
• Clean and tidy all areas to the standard cleanliness within time limits
• Deliver excellent customer service
• Create daily job lists and record all serviced rooms Maintain equipment in good condition
• Report on any shortages, damages or security issues
• Handle reasonable guests complaints/requests and inform others when required
• Check stocking levels of all consumables
• Comply with health and safety regulation and act in line with company policies and licensing laws

Job Status:

• Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

Requirements

Must be available most Weekends and Holidays