Job Description

Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don't just work in hospitality. You become a Heartist.

As a Room Attendant, you are a valuable member of the housekeeping team, responsible for ensuring guest rooms are maintained to the highest standards of cleanliness and presentation. You will take pride in delivering well-prepared, comfortable rooms while paying close attention to detail.

You will work both independently and as part of a team, while maintaining a professional and courteous approach when interacting with guests and supporting their needs where required.

Duties

• Clean guest rooms, storage areas, and corridors to the required standard as allocated.
• Replenish guest supplies and bathroom/room amenities in line with room type standards.
• Report any lost property in accordance with hotel procedures.
• Carry out scheduled and routine cleaning tasks as assigned.
• Handle guest laundry in compliance with hotel policy.
• Use, clean, and maintain equipment properly, reporting any faults as per procedure.
• Ensure all departmental equipment is kept in good working condition.
• Assist with regular stocktakes of equipment and supplies.
• Maintain security of keys and guest rooms at all times, following all security procedures. Report any suspicious activity or items to a supervisor.
• Follow correct usage, handling, and storage of cleaning chemicals in accordance with health and safety regulations and manufacturer guidelines.

Qualifications

• Previous experience in a similar role (such as Room Attendant, Cleaner, or Housekeeping Attendant) is preferred
• Possess a warm, friendly, and professional communication style, ensuring guests and team members feel comfortable and welcomed
• Demonstrate strong attention to detail with the ability to work efficiently, manage time effectively, and take pride in delivering high-quality room presentation
• Physically fit and adaptable, with the ability to work in a variety of environments including guest rooms, corridors, and service areas, involving tasks such as lifting, bending, and prolonged standing

Additional Information

What's in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
• Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.