Job Description

Novotel, Mercure & ibis Darwin Airport are conveniently located just steps from Darwin Airport and only a short 15‑minute drive from the vibrant Darwin CBD, offering an ideal location for both business and leisure travellers.

Be part of this exciting journey…

Airport Development Group (ADG) has invested $25 million to transform the properties into a truly world‑class destination. This major redevelopment includes a range of significant upgrades designed to enhance the overall guest experience.

The newly landscaped tropical gardens create a serene and welcoming atmosphere, providing the perfect base from which to explore the iconic attractions and natural beauty of the Top End.

Take the opportunity to become a Heartist, and let your heart guide you in a world where life beats faster.

As a Room Attendant, you are a valuable member of the housekeeping team, responsible for ensuring guest rooms are maintained to the highest standards of cleanliness and presentation. You will take pride in delivering well-prepared, comfortable rooms while paying close attention to detail.

You will work both independently and as part of a team, while maintaining a professional and courteous approach when interacting with guests and supporting their needs where required.

Duties

• Clean guest rooms, storage areas, and corridors to the required standard as allocated.
• Replenish guest supplies and bathroom/room amenities in line with room type standards.
• Report any lost property in accordance with hotel procedures.
• Carry out scheduled and routine cleaning tasks as assigned.
• Handle guest laundry in compliance with hotel policy.
• Use, clean, and maintain equipment properly, reporting any faults as per procedure.
• Ensure all departmental equipment is kept in good working condition.
• Assist with regular stocktakes of equipment and supplies.
• Maintain security of keys and guest rooms at all times, following all security procedures. Report any suspicious activity or items to a supervisor.
• Follow correct usage, handling, and storage of cleaning chemicals in accordance with health and safety regulations and manufacturer guidelines.

Qualifications

• Previous experience in a similar role (such as Room Attendant, Cleaner, or Housekeeping Attendant) is preferred
• Possess a warm, friendly, and professional communication style, ensuring guests and team members feel comfortable and welcomed
• Demonstrate strong attention to detail with the ability to work efficiently, manage time effectively, and take pride in delivering high-quality room presentation
• Physically fit and adaptable, with the ability to work in a variety of environments including guest rooms, corridors, and service areas, involving tasks such as lifting, bending, and prolonged standing

Additional Information

What's in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
• Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.