Job Description

Join us as a Room Attendant and help create a welcoming and comfortable stay for every guest by maintaining the highest standards of cleanliness, presentation and service at Park Plaza. We will provide the training, guidance and support you need to grow and succeed in your career.

Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments.

Your Benefits:

• Salary: From £12.71 per hour, rising to £14.02 per hour when productivity targets are met. Earn up to £15.02 per hour when trained to check your own rooms.
• Additional productivity bonus: Earn £10 for every room cleaned above your daily target.
• Start with 30 days holiday per year (pro-rata) - incl. bank holidays
• Two free meals per day
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• Recommend a friend bonus - up to £750
• Vitality at work - health & wellbeing platform, incl. great gym discounts.
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• BenefitHub - Discounted prices at hundreds of major retailers
• Free uniform dry cleaning
• Rotas published at least two weeks in advance (if applicable)
• Extensive career development programmes
• And more...

Key Responsibilities as our Room Attendant:

• Clean and service guest rooms to the highest standards, ensuring they are ready on time and meet brand expectations.
• Replenish linen, towels and guest amenities while maintaining a clean, organised and well-stocked housekeeping trolley.
• Respond promptly to guest requests and work closely with other departments to deliver excellent service.
• Report maintenance issues, lost property and safety concerns in line with hotel procedures.
• Handle guests' belongings with care and professionalism while following all housekeeping standards and procedures.
• Use cleaning equipment and chemicals safely while maintaining the highest standards of cleanliness, hygiene and presentation.

About You:

• We are looking for a Room Attendant who takes pride in creating exceptional guest experiences and will:
• Have previous housekeeping or cleaning experience, ideally within a hotel environment, although full training will be provided.
• Have strong attention to detail and take pride in maintaining high cleanliness standards.
• Be organised and able to work efficiently in a fast-paced environment.
• Have a positive, guest-focused approach and communicate confidently with guests and colleagues.
• Be reliable, flexible and committed to delivering excellent service while sharing our values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care.
• Full Right to Work in the UK required

We have multiple opportunities across all our London Hotels:

• Park Plaza Westminster Bridge
• Park Plaza County Hall
• Park Plaza London Waterloo
• Park Plaza Riverbank
• Park Plaza Park Royal
• art’otel London Battersea Power Station
• art’otel London Hoxton

At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally.

We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background.

Park Plaza. Be part of it.