Job Description

Guest Room Cleanliness and Tidiness during AM Shift:

• Ensure occupied and vacant guestrooms are cleaned and maintained to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
• Remove all soiled linen and towels from the guest room.
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower area, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
• Arrange all guest toiletries as demonstrated.
• Replenish all amenities and terry items.
• Efficiently make bed to meet appearance standard as demonstrated.
• Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
• Upkeep guestroom and bathroom to include all inside windows and mirrors.
• Remove all room service trays from guestroom hallways and/or corridor and place in the service area ready for collection.
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

Guest Room Cleanliness and Tidiness during PM Shift:

• Neatly fold bed runner and place in designated area.
• If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
• Efficiently turndown bed to meet appearance standard as demonstrated.
• Inspect all guestroom fresh linens for cleanliness and sub standard appearance.
• Place foot mats and slippers each sides of the bed or one side depending on number of guests.
• Set up turndown tray with ice and water as well as other turndown amenities as demonstrated.
• Close black out shades during PM turndown service.
• Arrange all guests’ toiletries for easy access as directed.
• Arrange all clothing items in occupied guestrooms are folded or hung neatly according to standard as demonstrated.
• Replace guest amenities when appropriate.
• Vacuum Guest room carpet furniture and baseboards according to standard if needed during PM Service.
• Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips.
• Turn on stereo/television to appropriate turndown standard.
• Empty waste baskets
• Replace all used drinking glasses to standard
• Turn on appropriate lighting if guest is not present during service.
• Remove all guest room service trays from guestroom hallways and/or corridor and place them in the service area.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

Guestroom equipment and facilities:

• Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
• Ensure that all electronic devices (television, remote controls, stereo and telephones) are working properly.

Guest Requests Handling:

• Evaluate work assignments and prioritize work load according to guest requests.
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any guest information obtained to add to the guest history file.

Others:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
• Return all articles left by guest to Lost & Found.
• Adhere to Do Not Disturb policy.
• Vacuum designated Guest Floor at end of the shift.
• Refill and Post Mini bar Items by Telephone System

Perform any tasks as assigned by the Management