Job Description

REQ13249 Room Attendant (Open)

The Attendant, Room is responsible for the daily servicing and turndown of the guest rooms and cleanliness of the guest floor corridors in accordance to established policies and procedure.

Areas include the floor pantry including the staff toilet, guestroom corridors, stairwells and service lift lobby.

PRIMARY RESPONSIBILITIES:

• Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
• Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
• Provides personalized service and prompt attention to guests from arrival through departure
• Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process
• Includes replenishment of Mini Bar
• Obtains guest preference to increase guest loyalty
• Ensures that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and procedures
• Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly
• Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
• Participates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued
• Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
• Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors
• Handles Housekeeping equipment and machines with care
• Creates service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning
• Handovers and reports all “found item/s” to the appropriate departments
• Performs any other duties as maybe assigned by supervisors

QUALIFICATIONS:

Education

• High School graduate

Experience

• At least 1 year working experience in a similar position at a luxury Hotel preferably

Skills / Competencies

• Strong sense of teamwork
• Attention to detail
• Displays high commitment to improving customer service, always strives to achieve Customer satisfaction
• Ability to move, lift of minimum 12 kg, carry, push, pull and place objects on a frequent basis without assistance

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Ability to work night shifts, weekends and holidays on rotation basis
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable