Job Description

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

The Waiter– 12th Knot

Perched atop Sea Containers London on the vibrant South Bank, 12th Knot is one of London's most iconic rooftop destinations. With breath-taking views across the River Thames and the city skyline, we're renowned for our expertly crafted cocktails, exceptional service, live DJs, and unforgettable guest experiences.

As a 12th Knot Waiter, you will be an essential part of our front-of-house team, delivering outstanding service to our guests. Your role involves taking orders, serving food and beverages, and ensuring that guests have a memorable and enjoyable experience in our rooftop bar. The role will report directly to the 12th Knot General Manager and will have a dotted reporting line to the Floor Supervisor at the location the position is based at.

Key Responsibilities

• Deliver exceptional guest service by creating a warm welcome, taking accurate orders, and ensuring a positive dining experience throughout.
• Set up and maintain tables and dining areas to high standards of cleanliness and presentation.
• Serve food and beverages promptly and accurately, ensuring efficient order delivery.
• Demonstrate strong menu knowledge, offering recommendations and promoting specials to enhance the guest experience.
• Engage with guests professionally, handling enquiries and special requests while ensuring satisfaction.
• Collaborate with kitchen and bar teams, manage billing transactions, and uphold health, safety, and hygiene standards.

Skills and Knowledge

• Strong communication and presentation skills (verbal, listening, writing)
• Experience in hotel operations and service quality levels.
• Strong organization and analytical skills in problem-solving.
• Ability to acquire, maintain and influence relationships, e.g., stakeholders, customers, vendors, and investors.
• Knowledge of the markets specific luxury / lifestyle hotel sector.
• Effective conflict and change management skills
• Experience in a rooftop bar.

Salary: £12.71 p/h + service charge, plus benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• 2 days paid volunteering leave per year
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme

Location: London