Our client has a passion for making a difference and that’s why our teams are full of creative individuals with ‘can do’ attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.
With a clear understanding of our customer expectations, you’ll be able to secure and communicate both verbally and digitally, the best possible solution to deliver against our customer needs:
1)Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures
2)Assuring an active follow-up of open cases via the monitor info
3)Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines
4)Escalating cases according to the escalation process
5)Using their acquired technical understanding to communicate with all parties in a correct and clear way
Requirements
Necessary language profile: Romanian + Bulgarian with English
Basic skills in MS office applications, technical awareness of commercial vehicles, previous experience in a customer service role
Excellent interpersonal and active listening skills
Clear communication skills
Problem solving mindset
Strong attention to detail
Ability to work well in a team
Multitasking skills and good organisational abilities
Ability to attend training in UK for 4 weeks paid by company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.
By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.
CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).
We are the global market leader in international tech CX recruitment. Why?
Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.
Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.
Join us on our journey to shape the future of global recruitment and talent mobility!
www.cbtalents.com
