XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment - XTB is the right place for you.
We are a certified Great Place to Work company
Responding to customer inquiries via assigned support channels
Following established procedures and scripts to resolve straightforward issues
Documenting customer interactions accurately in the CRM system
Escalating complex or unusual cases to more experienced team members
Learning product features, policies, and support procedures
Meeting individual performance targets under supervision
Participating in training and developing customer service competencies
Providing a positive customer experience through professional, courteous interactions
Proficiency in Romanian and very good knowledge of English
Customer service skills
Financial markets knowledge
Communication and interpersonal skills
CRM and ticketing system basics
Adaptability and openness to feedback
Professional training under the supervision of experienced financial market experts.
A clear development path supported by regular feedback and transparent career progression.
Flexible working conditions with a remote work model.
Regular team-building and integration events.
Modern equipment fully tailored to your daily work needs.
A wide range of benefits, including:
Private medical care
myBenefit platform & sports card
Language learning platform
Meal co-financing at the office, and much more!
XTB empowers people worldwide to make their money work smarter and safer. Our investment app helps over 2 million people achieve their financial goals. With XTB investment app, customers can invest in stocks and ETFs, create personalized investment plans and trade CFDs on indices, currencies, commodities and cryptocurrencies. They can also earn interest on uninvested funds and manage online and in-store payments, along with ATM withdrawals in multiple currencies, using the eWallet.
XTB investment app is a top destination for investing, market analysis and education. We offer an extensive library of educational materials, videos, webinars and courses to help our customers become better investors, irrespective of their trading experience. Our customer service team provides support in 20 languages and is available 24/5 via email, chat or phone.
With offices in Europe, Latin America, the Middle East, and Asia, XTB is a trusted employer for over 1,300 people, with more than 40% focused on continuously innovating proprietary investment technology.
Founded in 2004 in Poland, XTB is a technology-driven company regulated by multiple authorities worldwide, including the Polish Financial Supervisory Authority, the Cyprus Securities and Exchange Commission, and the Financial Conduct Authority. XTB has been listed on the Warsaw Stock Exchange since 2016.
Investing is risky. Invest responsibly.
