Job Description

Mercier Consultancy is offering an excellent opportunity for a Romanian-Speaking Gaming Support Specialist based in Sofia, Bulgaria. In this role, you will provide high-quality gaming support to Romanian-speaking players, assisting them with technical issues and ensuring an exceptional gaming experience.

This position is ideal for individuals passionate about gaming and customer support who wish to work in a dynamic and fast-paced environment.

Responsibilities

• Provide technical and customer support to Romanian-speaking players
• Troubleshoot and resolve gameplay and account-related issues effectively
• Document all cases accurately and follow up to ensure timely resolution
• Collaborate with technical teams to escalate and resolve complex problems
• Stay updated on product features, releases, and industry trends to better assist customers

Requirements

• Fluency in Romanian and English, both written and spoken
• Previous experience in gaming support or related customer service roles is preferred
• Strong problem-solving and communication skills
• Ability to work well independently and in a team environment
• Customer-oriented approach with attention to detail
• Willingness to relocate to Bulgaria

Benefits

• Financial support during relocation to Bulgaria
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• Positive international working environment
• Support and learning