Job Description
Mercier Consultancy is excited to announce an opening for a Romanian Player Support Specialist to join our dynamic gaming department in Sofia, Bulgaria! In this role, you will be the key support representative for our Romanian-speaking gaming community, ensuring that players receive excellent assistance and a memorable gaming experience.
As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a positive community atmosphere. We are looking for individuals who are passionate about gaming and possess strong communication skills to engage effectively with our players.
Responsibilities
- Provide exceptional support to Romanian-speaking players via email, chat, and social media
- Resolve technical issues, gameplay questions, and account-related inquiries
- Maintain accurate documentation of customer interactions in our support system
- Collaborate with other teams to resolve complex player issues effectively
- Collect player feedback to relay to the development team for product improvements
- Help create a welcoming and engaging gaming community
- Stay informed about the latest gaming trends and updates relevant to our offerings
Requirements
- Fluency in Romanian and English, both written and spoken
- Exceptional communication and customer service skills
- Prior experience in player support or customer-facing roles is an advantage
- A strong passion for gaming and an understanding of gaming culture
- Strong problem-solving skills with keen attention to detail
- Able to work independently as well as collaboratively within a team
- Familiarity with customer support software and gaming platforms is a bonus
Benefits
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training sessions from the office
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
