Job Description

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Job Responsibilities:

Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

Linguistic tasks

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
• Creative writing of marketing content to engage customers
• Proofreading and copy editing of storefront descriptions
• Report any patterns of issues observed to help improve database and product performance
• Test tools to provide feedback for improving efficiency and accuracy

• Performs translations as needed
• Performs review tasks as required

Quality management planning and execution

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
• Helps define and quality expectations per language (may be in collaboration with the client)

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
• Ensures language level quality oversight by KPI tracking and status reporting
• Plans, performs and tracks LQAs, if applicable
• Drives the arbitration process

Client engagement

• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
• Documents meetings with client and follows up with linguists to make sure everybody is aligned
• Liaison between the client and the broader Welocalize linguistic team
• Ensures the client’s feedback is implemented

• Performs direct reviews with client's SMEs, where applicable

Manages linguistic assets

• Creates and maintains linguistic assets
• Maintains client facing documentation
• Communicates asset updates to linguistic team

Coordinates the linguistic team

• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads

• Support linguists in understanding corrections resulting from the arbitration process
• Acts as liaison for terminology, style issues, product features & questions
• Responds to content reviewers’ queries
• Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed
• Profile matching and assigning work/content types to the linguistic team

• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
• Supports the onboarding of new linguists (when applicable) 
• Reviews and evaluates language tests of potential candidates  
• Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
• Coaches and mentors linguists 

• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

Additional Job Details: