Job Description

On behalf of our client, a large multinational track manufacturing company, we are looking for a Customer Support Specialist to serve the Romanian market.

The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.

On a typical day in this customer support specialist role you will:

• Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
• Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
• Ensure a high level of partner service and a positive partner experience 
• Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.

Requirements

Language Skills:

• Fluent in Romanian and English

Work experience:

• 6 months of customer service experience
• High school diploma or equivalent is the minimum requirement

Soft Skills:

• Ability to adapt and excel in a fast-paced work environment
• Handy with MS Windows and other computer applications
• The passion and drive to make a difference

Benefits

• Competitive remuneration salary (1045) and performance-based incentives (up to 100e)
• 21 days annual leave per year 
• Work from home polis
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect
  

Only CVS in English will be reviewed.