Job Description

Location: New York,New York,United States

Job Title:Watch Technician

Reports to: Service Manager

Division: Retail, Rolex Flagship

JOB PROFILE

The Watch Technician supports the store service environment by performing precise maintenance, diagnostics, and quality control to ensure every timepiece meets the highest standards before reaching the client. This role partners closely with Service and Client Advisors, providing expert sizing, functional assessments, minor repairs, and technical insight that enhances the overall client experience. The Technician maintains an exceptional level of care in handling each watch, contributes to efficient service workflow, and upholds a clean, organized, and professional workspace. A collaborative mindset, strong mechanical aptitude, and commitment to luxury service are essential for success in this role.

ESSENTIAL JOB RESPONSIBILITIES

Support Client & Service Advisors During Sales and Service Interactions

• Prepare watches for client presentation, including precise bracelet sizing, cleanliness, and functional checks.
• Set time/date as needed and ensure the watch is presented to Rolex standards.
• Verify model and serial numbers using approved tools and procedures.

In-Store Technical Maintenance & Diagnostics

• Perform accurate diagnostic assessments to identify service needs, functional issues, and cosmetic concerns.
• Prepare clear, concise service recommendations to support Advisors in estimate preparation.
• Conduct water-resistance testing using approved Rolex equipment and document results.
• Perform rate checks and timing measurements on mechanical movements.
• Execute minor corrective interventions such as:
• Replacing screws, spring bars, and pins
• Securing or adjusting bezels when applicable and safe to perform in-store
• Adjusting bracelets and clasps
• Carry out case and bracelet cleaning, including ultrasonic and steam cleaning.
• Perform light touch-up polishing when appropriate and approved for on-site service.

Quality Control

• Inspect watches after diagnostics or minor service interventions to ensure accuracy, cleanliness, and proper function.
• Conduct comprehensive QC checks on repairs returned from the Service Center or Rolex, including functional tests, case/bracelet condition, and proper assembly.
• Determine when a watch requires elevated technical expertise or cannot be safely serviced in-store.

Technical Support & Collaboration

• Communicate effectively with Watchmakers when escalating movement-level concerns.
• Support Advisors by providing clear technical explanations that can be converted into client-facing language.
• Work collaboratively with Service leadership to uphold Rolex service standards and workflow efficiency.

Tools, Equipment & Operational Excellence

• Maintain all tools and work surfaces in clean, orderly condition in accordance with Rolex standards.
• Ensure accurate use and care of specialized equipment, reporting calibration or repair needs promptly.
• Maintain organized and accurate inventory of parts, consumables, and materials necessary for in-store service.
• Adhere strictly to all security protocols and safe handling procedures for client property.

Role Style & Behavioral Expectations

• Demonstrate precision, consistency, and professional judgment in all technical tasks.
• Uphold a luxury-level mindset in personal presentation, teamwork, and client interactions.
• Foster a positive, collaborative working environment and support continuous improvement across the service team.

QUALIFICATIONS

· 1–3 years of experience in watch service, bench work, jewelry/technical repair, or another precision craft; formal training is a plus but not required.

· Strong mechanical aptitude with the ability to perform accurate diagnostics, handle delicate components, and follow technical procedures with precision.

· Demonstrated customer-facing professionalism, with the confidence to communicate clearly and support Advisors when needed.

· Ability to work collaboratively in a luxury environment, contributing to a positive team culture and maintaining high standards of presentation and conduct.

· Genuine interest in horology, with a willingness to learn Rolex-specific procedures and develop technical skills over time.

Compensation Expectation $60,00.00 - $75,000.00 per year, commensurate upon experience.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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