Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Rolex Ambassador is responsible for providing an outstanding client experience, meet or exceed sales objectives, and use appropriate judgment to make decisions to build customer relationships. Providing an outstanding client experience by creating a positive and engaging environment for the client is imperative. This is accomplished by being enthusiastic and demonstrating a passion for the Rolex brand.
THE STARTING RATE: $15.50, plus commission
THE DAY-TO-DAY:
Provide exceptional guest service by welcoming all customers, listening to their stories, assisting with questions, and creating memorable WOW moments using the SHOW Service Basics program.
Own the full guest journey by building strong relationships through consistent communication, resolving issues, and ensuring a personalized experience that drives retention and repeat business.
Follow all service standards including cleanliness, safety, visual merchandising, in-store protocols, appearance guidelines (business professional attire, Rolex tie/scarf, and Rolex watch), and adhere to the no-gifting policy.
Stay organized and compliant by logging customer information, purchases, and communication in the CRM, following up with guests per management's cadence, and completing all Rolex-required training.
Represent the brand with expertise by demonstrating in-depth knowledge of Rolex timepieces and having the flexibility to travel or host clients for events, all while embodying the prestige of the Rolex brand.
THE IDEAL CANDIDATE:
2+ years of prior relevant experience in a luxury jewelry retail environment, specifically with Rolex
High School Diploma or GED
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx-EntityID=2&jobcode=12214
Are you ready to JOIN THE SHOW? Apply today!
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
