Job Description

End Date

Sunday 19 April 2026

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Flexible Working Options

Hybrid WorkingRole Profile: Process Reengineering Manager

Years Of experience: 10-15
Level: Grade E
Function: Finance – LTC Finance (Process Reengineering)
Location: Hyderabad Technology Centre

About the Role
The Process Reengineering Manager leads a small delivery squad within the Process Reengineering team, reporting to the Senior Manager. The role is accountable for converting priority opportunities into delivered outcomes—using MI and Lean Six Sigma methods to diagnose issues, designing and piloting improvements, and implementing changes in a controlled, well communicated manner with defined owners, timelines and release controls. The Manager develops team capability, partners closely with AP/AR/Expenses and adjacent Finance Operations teams, and ensures benefits are measured and sustained.

Key Responsibilities

1. Team Leadership & Delivery Management

• Lead,coachand develop a multidisciplinary squad (process analysts, MI specialists, change associates) with clearobjectives,standardsand behaviours.

• Owndaytodayportfolio execution and capacity planning; remove blockers and ensuretimely,highqualitydelivery.

• Providesubjectmatterguidance on process reengineering methods,modellingand measurement.

2.InsightLedTargeting (MI & Analytics)

• Builds/maintainsdashboardsfor their portfolio and assures data quality (e.g., cycle time, touchless rate,right-firsttime, rework, exceptions, backlog/aging)

• Lead diagnostic analysis (SIPOC, process maps,valuestreamanalysis, Pareto,rootcause) toidentifyand size improvement opportunities and build business cases with baselines.

3. Change Ownership – Idea to Value

• Run initiatives through stage gates (problem framing → options & design → pilot → rollout → stabilisation → benefits realisation) with transparent documentation.

• Ensure changes are implemented in a controlled,wellcommunicatedway, with clear ownership, training, release controls andhypercareplans.

• Establish control plans, updatedSOPsand metrics to sustain outcomes; hand over to BAU with acceptance criteria and benefit tracking plans.

4. External Scanning & Technology Enablement

• Evaluate external practices and enabling tools (e.g., process mining, workflow/RPA, OCR/ML) and leadproofsofconceptwherealigned to priorities.

• Collaborate with Technology/ERP (e.g., Oracle Fusion, SAP/Ariba/Workday) and vendors to design pragmatic, supportable solutions.

5. Governance, Risk & Compliance

• Maintainhighqualitychange artefacts (charters, risk & control impact assessments, testing evidence, training materials, benefits tracker).

• Ensure alignment to policy, operational risk, SOX/auditexpectations;address issues and actions to closure.

6. Stakeholder & Relationship Management

• Build strong relationships with AP/AR/Expenses leadership,RecordtoReport, Procurement, HR (Expense Policy), Technology/ERP, Data/MI, Risk &Controlsand Internal Audit.

• Provide concise,dataledupdates to senior stakeholders on status, risks,decisionsand realised value.

7. Performance & Value Creation

• Deliver measurable improvements tocosttoserve, productivity, touchless processing,rightfirsttime, colleague/vendor experience and operational resilience.

• Track,validateand report benefits; ensure sustainability against agreed KPIs.

Skills & Experience

Technical Expertise

• 8-15years’ experience in process improvement/Finance Operations/Shared Services with exposure toRecord to Report, Cost Reporting,AP,ARand T&E.

• Strong command of Lean Six Sigmamethods (DMAIC, measurement system basics, statistical thinking); Green Beltrequired; Black Belt preferredor commitment toattainwithin role.

• Handson MI and analytics capability (advanced Excel; Power BI/Tableau); familiarity with process miningdesirable.

• Experience delivering technologyenabledchangewith ERP/workflow and automation (RPA/OCR); strong understanding of controls,riskand audit.

Leadership & Behavioural Skills

• Proven people leadership and coaching; builds capability and acontinuousimprovementculture.

• Excellent stakeholder management and communication up to senior leadership.

• Strong judgement, structured problem solving and resilience in a fastmoving environment.