Job Description

Rock City Enterprises is always looking for enthusiastic, service-focused individuals to join our team and help create unforgettable experiences for our guests. Front-Line Partners play a vital role in daily operations across a variety of teams, including Admissions, Guest Relations, Retail, Food & Beverage, Attractions, Operations, Hospitality, and Special Events.

This position is responsible for delivering exceptional guest service, supporting daily operational needs, and contributing to a positive, team-oriented environment. Front-Line Partners help create welcoming, safe, and memorable experiences while representing Rock City Enterprises’ mission and Culture of Excellence.

Under the direction of team leadership, Front-Line Partners perform a variety of responsibilities based on operational needs, assigned location, and individual strengths.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Service & Culture

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model professional, friendly, and respectful interactions with guests and partners at all times.
• Create welcoming and memorable experiences for guests through positive engagement and service.
• Support Rock City Enterprises’ Culture of Excellence through teamwork, communication, and accountability.

Operations & Team Support

• Support daily operations within the assigned team or location.
• Perform assigned tasks efficiently while maintaining quality and safety standards.
• Assist guests by answering questions, providing directions, and resolving concerns professionally.
• Work collaboratively with team members and leadership to ensure operational success.
• Maintain clean, organized, and guest-ready work areas.
• Follow company policies, procedures, and safety standards consistently.
• Support opening, closing, and special event operations as assigned.
• Perform other duties as assigned by management.

Potential Areas of Assignment

Front-Line Partners may work in one or more of the following areas based on business needs and experience:

• Admissions (Ticketing)
• Guest Relations
• Retail & Merchandise
• Food & Beverage
• Attractions Operations
• Hospitality & Lodging
• Event Support
• Wayfinding & Tour Guide
• Seasonal Attractions & Entertainment Support

Requirements

Qualifications

Education & Experience

• Previous guest service, hospitality, retail, food service, tourism, or customer service experience preferred but not required.
• Equivalent combinations of education and experience will be considered.
• Willingness to learn through hands-on training required.

Knowledge & Skills

• Friendly, outgoing, and professional demeanor.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to follow directions and adapt to changing operational needs.
• Strong commitment to guest service and teamwork.
• Basic math and cash-handling skills may be required depending on the assignment.

Availability & Work Requirements

• Flexible availability, including nights, weekends, holidays, and special events as needed.
• Ability to work indoors and outdoors in varying weather conditions, depending on the assigned area.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Frequent standing, walking, stooping, kneeling, or crouching.
• Ability to lift and/or move up to 25 pounds.
• Ability to remain on feet for extended periods.
• Ability to work in high-guest-volume environments.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence