Job Description

As a Robotics Systems Support Specialist I at ASI, you are responsible for supporting the diagnosis and resolution of technical issues affecting deployed robotic systems under the guidance of senior team members. You contribute to root-cause investigations, documentation, and cross-functional communication to improve system reliability and customer outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in diagnosing issues across hardware, software, and electromechanical subsystems by gathering logs, telemetry, and system data.

• Reproduce reported field issues using physical hardware and documented procedures under supervision.

• Support Tier 2 escalations by collecting and organizing diagnostic information for senior engineers.

• Document findings, steps taken, and outcomes in internal tracking and knowledge management systems.

• Collaborate with Field Operations and Engineering teams to communicate issue status and resolution progress.

• Follow established debug guides and troubleshooting playbooks to resolve known failure modes.

• Contribute to the maintenance and improvement of internal documentation, including troubleshooting guides and issue logs.

ESSENTIAL EDUCATION, WORK EXPERIENCE, JOB SKILLS

• High school diploma or equivalent; associate degree in electronics, mechatronics, or a related technical field preferred.

• 0-2 years of experience working with electromechanical, robotic, or complex technical systems.

• Foundational hands-on troubleshooting skills across hardware and software.

• Basic familiarity with Linux-based environments.

• Ability to read and interpret system logs and structured data with guidance.

• Clear written and verbal communication skills.

Preferred Qualifications

• Experience supporting autonomous or robotic systems in a field or lab environment.

• Familiarity with robotics sensors, embedded systems, or autonomy stacks.

• Exposure to CAN, networking protocols, or low-level debugging tools.

• Background in systems support, field service, or reliability functions.

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position at a computer workstation constantly throughout the workday.

• Ability to constantly operate a computer and other office productivity machinery.

• Ability to effectively complete job responsibilities on computer monitors.

• Ability to effectively communicate and exchange information in person, via phone, and through other electronic means.

• Able to traverse an office environment.

At Autonomous Solutions Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.