STÄUBLI

Robotics Field Engineer

STÄUBLI  •  Mexico (Onsite)  •  5 hours ago
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Job Description

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

  • Provide on-site repair, troubleshooting, maintenance, and programming support
  • Diagnose robotic systems and resolve issues efficiently
  • Restore system operation and ensure customer satisfaction
  • Support commissioning and emergency interventions

Remote Support & Hotline

  • Provide technical support via phone and email
  • Manage customer hotline requests
  • Guide customers through troubleshooting and resolution remotely

Service Execution & Reporting

  • Document activities in CRM
  • Provide detailed service reports
  • Track system performance and issues

Coordination & Improvement

  • Coordinate with service management and teams
  • Provide feedback for continuous improvement
  • Support knowledge sharing

Adheres to all safety, quality and environmental standards

Qualifications

  • Bachelor’s or Associate degree in Engineering, Robotics, or related field
  • 3+ years experience in robotics or industrial automation
  • Strong robot programming and troubleshooting skills
  • Knowledge of electrical, mechanical, and control systems
  • Ability to read and interpret technical documentation
  • Strong communication and customer interaction skills
  • Willingness to travel up to 75%
  • Fluent English speaker

Additional Information

Work schedule:

Willingness to travel as required both domestically and internationally (up to 75%)

STÄUBLI

About STÄUBLI

Stäubli is a global industrial and mechatronic solution provider with four dedicated divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with agents in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, Switzerland, today Stäubli is an international group headquartered in Pfäffikon, Switzerland.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Pfäffikon, CH
Year Founded
1892
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