• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete customer calls to understand the required parts and software needed for the visit
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Participate in the rotation of the Hot Pager for after-hours service support
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis

• Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered
• Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs
• Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
• Familiar with standard machining practices, tooling, fixtures, and gauges
• Ability to work safely and effectively in compliance with OSHA regulations, company policies, and customer safety requirements
• Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice
• Must have, or be able to obtain, a valid driver’s license and be able to drive throughout the organization’s service area for business purposes
• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

FANUC American is seeking a qualified applicant for a Field Service Engineer role. The pay range for this position is $64,740 - $104,924 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position